From Ambition to Achievement: Esther’s Journey in Rwanda’s Hospitality Sector

Esther’s journey from a small community in Rwanda to a key player in the hospitality industry is a testament to resilience and ambition. With Rwanda’s burgeoning reputation as a global travel destination, Esther dreamed of making a meaningful impact in the tourism sector—not just for herself, but for her community. However, like many aspiring professionals, she faced barriers that seemed insurmountable.

In 2023, everything changed when Esther enrolled in AMI’s Thrive at Work program. This transformative initiative equips individuals with practical skills and fosters confidence, giving participants the tools to excel in their chosen fields.

“The Thrive at Work program helped me discover my potential,” Esther reflects. “It was about more than just learning; it was about gaining the courage to step out of my comfort zone.”

Through a dynamic mix of workshops, hands-on experiences, and personalized coaching, Esther gained critical skills in customer service, communication, and problem-solving. These competencies became the cornerstone of her professional journey.

Upon completing the program, Esther secured an internship at Serena Hotel, one of Rwanda’s premier hospitality establishments. This role presented her with a whirlwind of challenges and opportunities, as she worked in a fast-paced environment serving international guests and striving to deliver exceptional service.

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